Privacy Policy

1. Openness and transparency

Jollitail Pty Ltd (ABN: 78 682 186 625), its affiliates and subsidiaries (including Susti.com.au and strangeretail.com.au), collectively referred to in this policy as “Jollitail”, “we”, “our” or “us”) is committed to protecting your privacy and respect and uphold your rights under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) ("Privacy Act"). By using this website or providing us with your personal information, you agree to, and consent to the collection, use, holding and disclosure of personal information by Jollitail as set out in this policy.

2. Personal information

Personal information is information or an opinion about an individual whose identity is apparent, or can be reasonably ascertained, from that information or opinion. Personal information we may collect from you includes, without limitation, your name, address, email address, telephone number(s) and date of birth. If you link an account (for example, a Facebook account) to your Jollitail customer account, we also collect your username, gender and avatar.

Personal information also includes credit information. Credit information is personal information or an opinion about you that has a bearing on credit that has been provided to you or that you have applied for. Credit information includes information about credit that was applied for or provided to you for domestic, household, personal or other investment purposes as well as information about you where you are a guarantor of a loan.

3. Collection

Jollitail will collect personal information only by lawful and fair means and not in an unreasonably intrusive way. If it is reasonable and practical to do so, Jollitail will only collect personal information about you directly from you. Jollitail may collect your personal information from reputable third party lead generation sources for marketing purposes, but only where you have consented to the disclosure of your information to Jollitail and for Jollitail to send you marketing communications. Jollitail will not collect personal information unless the information is reasonably necessary for our functions and activities.

Personal information may be collected by Jollitail in a number of circumstances, including when you:

  • make an enquiry with us via email or telephone;
  • visit our websites;
  • lodge an enquiry or application in relation to any of Jollitail’s products or services;
  • log in to your Jollitail customer account using another account, such as your Facebook account; or
  • apply for employment with Jollitail.

If you wish to remain anonymous when you use our website do not sign into it or provide any information that might identify you.

Jollitail requires individuals to provide accurate, up-to-date and complete personal information at the time it is collected.

4. What does Jollitail do with your personal information?

In addition to any purpose notified to you at the time of collection Jollitail uses your personal information for the purpose for which it has been provided, for reasonably related secondary purposes and for the purpose of:

  • providing our products and services to you;
  • providing Jollitail branded products and services that are provided by our third party partners;
  • our internal management, analytics and tracking needs;
  • keeping your Jollitail customer account updated, including with a record of products and services you previously purchased;
  • our marketing activities, including marketing activities relating to Jollitail branded products and services that are provided by our third party partners;
  • responding to any inquiries or comments that you submit to us;
  • improving our business, products, services or the customer experience;
  • assessing, processing and managing your applications for Jollitail products and services or Jollitail branded products and services offered by our third party partners, including to assess your credit risk and our risk;
  • any other purpose you have consented to;
  • any use which is required or authorised by law; and
  • verifying your identity for high value item(s)

5. Disclosure of personal information

Jollitail may disclose your personal information:

  • to third-parties we ordinarily engage for the above purposes;
  • organisations that provide products or services used or marketed by Jollitail;
  • any person or entity to whom you have consented to Jollitail disclosing your personal information to; and
  • any person or entity to whom we are required or authorised to disclose your personal information to in accordance with the law.

6. Access and Management

You may request access to your personal information Jollitail holds about you, or seek correction of it, by contacting our customer service team. See section 9: Contact information.

Jollitail may charge a reasonable fee that is not excessive to cover the charges of retrieving your personal information from our customer account databases. Jollitail will not charge you for making the request.

If you believe that Jollitail holds personal information about you in our customer account database that is not accurate, complete, up-to-date, relevant or information that is misleading then you may request its amendment and Jollitail will respond to your request within a reasonable time. Jollitail will not charge you for correcting your personal information.

If you would like to unlink an account from your Jollitail customer account (such as a Facebook account you used to log in) or deactivate your Jollitail customer account, please contact Jollitail.

If Jollitail no longer needs your personal information for any of the purposes set out in this policy, or as otherwise required by law, Jollitail will take such steps as are reasonable in the circumstances to destroy the information or to de-identify it.

Jollitail will take reasonable steps to protect the personal information it holds from misuse, interference and loss and from unauthorised access, modification or disclosure.

7. Opting Out / Unsubscribe

At any time you may opt out of receiving marketing communications you have previously subscribed to. Unless you opt out, your consent to receive direct marketing communications from us and to the handling of your personal information as detailed above, will continue. Each of our marketing emails will have an unsubscribe function which will allow you to unsubscribe from all future marketing communications. All of our marketing SMS messages will also contain an unsubscribe feature. Outside of these channels, you can opt out from receiving marketing communications at any time by emailing:

If you choose to opt out or unsubscribe from one of our brands, this does not automatically unsubscribe you from marketing communications from other brands.

8. Cross-border disclosure

Jollitail may disclose your personal information to recipients overseas (including in the Philippines, Hong Kong and New Zealand) to assist Jollitail in providing you with products or services.

Jollitail will take such steps as are reasonable in the circumstances to ensure that the information that is transferred to third parties located outside of Australia will not be held, used or disclosed by the recipient of the information in a manner that is inconsistent with the Australian Privacy Principles.

9. Contact information

If you require further information regarding this policy or wish to make a complaint about a breach of the APPs by Jollitail, please contact us by email below.

For mail enquiries or complaints, please send mail to Attn: Privacy Officer, specifying either Jollitail or Susti , GPO Box 2579, Melbourne VIC 3001. Our office is located at 2/2 Samada Street, Notting Hill VIC 3168.

A senior member of staff will review your complaint within 5 business days and respond to you in writing advising what action(s) we will take as a result of your complaint.

10. Jollitail websites

When transmitting personal information from your computer to a Jollitail website or to a Jollitail branded website operated by one of our third party partners, you must keep in mind that the transmission of information over the Internet is not always completely secure or error-free. Other than liability that cannot lawfully be excluded, Jollitail will not be liable in any way in relation to any breach of security or any unintended loss or disclosure of that information.

Jollitail operated websites and Jollitail branded websites operated by our third party partners may use "cookies" to help personalise your online experience and save you time across the Jollitail websites (including, but not limited to Jollitail.com, jollitail.com.au or susti.com.au. You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Jollitail websites. Some Jollitail websites are operated and maintained by third parties to whom the Jollitail has partnered with to provide you with their products and services under the Jollitail brand. These websites will be subject to the website terms and conditions of the third party partner who operates the website, and any transactions you conduct on these websites will be between you and the third party partner.

11. Miscellaneous

Jollitail reserves the right to modify this Privacy Policy in whole or in part from time to time without notice and amendments will be effective immediately upon posting of the amended Privacy Policy on the Jollitail website.

Updated on 19/12/2024.