Shipping policy

Our suppliers partner with a range of reputable couriers to ensure fast, reliable, and cost-effective delivery across Australia. The choice of courier depends on factors such as the weight and size of the item, as well as the specific shipping costs associated with each order.

Each supplier dispatches products directly from their distribution centre using their preferred courier service. Orders are processed and shipped only after full payment has been received.

This approach allows us to offer competitive delivery rates while ensuring your order reaches you in the most efficient way possible.

 

AUSTRALIA POST

Australia Post will send items with either Parcel Post or Express Post. Your customer will receive a confirmation email with a tracking number once the parcel has been dispatched. If the delivery is missed or there is no safe place to leave the item, it will be taken to the closest Post Office for collection.

You can use this number to track their order on Australia Post.

ARAMEX

Your will receive an email confirmation from Aramex along with a tracking number as soon as your orders are dispatched. Aramax has an ATL (Authority to Leave) service and signature-required services. If the courier is unable to leave the parcel in a safe place for either of these services, the parcel will be taken back to the nearest collection point or depot. A non-PO Box address is required for Aramex delivery. 

You can track your order using the tracking number on Aramex.

ALLIED EXPRESS

Allied Express will contact you before delivery via SMS or phone and to verify the delivery was completed. If the delivery is missed, the driver will leave a note with instructions to arrange collection or re-delivery.

You can use their allocated consignment number and postcode to track their order on Allied Express.

BORDER EXPRESS

A non-PO box address is required for Border Express’s delivery. If the delivery is missed, the driver will leave a ‘Sorry We Missed You’ card with instructions to arrange collection or re-delivery.

You can track their order using their consignment number on Border Express. 

COURIERS PLEASE

CouriersPlease deliveries are ‘Signature Required’. When the order is placed, you will receive an email asking them to choose a delivery option between ATL (Authority to Leave), collection point delivery, deliver to a neighbour, new address, or you can reschedule delivery.

You can track their items using their allocated tracking number on CouriersPlease. 

DIRECT FREIGHT EXPRESS

Direct Freight Express will send an email confirmation to you with a consignment note and customer reference number once the order has been dispatched. If delivery is missed, the driver will leave the parcel in a safe place where possible. If there is no safe place to leave the parcel, the driver will notify the customer via email or SMS with directions for re-delivery. 

You can use their consignment number to track their order on Direct Freight.    

HUNTER COURIERS

You will receive an email containing a tracking number once the order has been dispatched. The item will be returned to the depot if the delivery is missed, and you will be notified to arrange a re-delivery. A non-PO Box address is required for Hunter Express delivery.

You can track the parcel anytime with the tracking number on Hunter Express.

SENDLE

Your will receive a confirmation email from Sendle containing a tracking number once the order has been dispatched. If the delivery is missed, the courier will either leave a card or leave the parcel at a designated collection point to be picked up.

You can track the order at Sendle. 

STARTRACK

StarTrack Courier offers real-time tracking and electronic proof of delivery in CBD and metro areas of Australia’s major capital cities. StarTrack is owned by Australia Post. If the delivery is missed or there is no safe place to leave the item, it will be taken to the closest Post Office for collection. You will also be notified once the order has been delivered. 

You can track their order with the tracking number on StarTrack. 

TNT AUSTRALIA

A non-PO Box address is required for TNT delivery. All TNT orders delivered to Australian residential addresses may be left without signatures if the recipient is not home unless you requested TNT to obtain a signature upon delivery.

Orders can be tracked using the consignment note on TNT Australia.

TEAM GLOBAL EXPRESS

A non-PO Box address is required for Team Global Express delivery. If the delivery is missed, you should receive a card with instructions to collect the parcel. They can also visit the Team Global Express website to arrange a re-delivery.

You can track the order with the provided tracking number on Team Global Express.